Legal · Privacy

Willow Real Estate Privacy Policy

Willow Real Estate Pty LtdABN 80 677 502 340 · RLA 336139

Willow Real Estate Pty Ltd (ABN 80 677 502 340), and any of its associated entities (we, us, or our), understand that protecting your personal information is important. This Privacy Policy outlines our commitment to safeguarding the privacy of personal information provided to us, or collected by us, when interacting with you.

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The information we collect

Personal information is information or an opinion, whether true or not and whether recorded in material form or not, about an individual who is identified or reasonably identifiable. The types of personal information we may collect about you include:

Identity data
Name, age, profession, photographic identification, and gender.
Contact data
Telephone number, address, email, and emergency contact information.
Financial data
Bank account and payment card details.
Background verification data
Character references, tenancy history, details of bankruptcy, court orders, identity verification, and business credit history as part of our tenant assessment process.
Transaction data
Details about payments and transactions between you and us.
Technical & usage data
IP address, browser session, device information, geo-location data, search queries, and website usage data.
Interaction data
Information from surveys, promotions, events, and contests.
Marketing & communications data
Preferences for receiving marketing and communication updates from us and third parties.
Professional data
Professional history, experience, and other employment-related information if you are applying for a role with us.
Sensitive information
Includes data about racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records, and health information. We collect sensitive information only when relevant to our engagement with you.

Identity verification and compliance screening

As a licensed real estate agency, Willow Real Estate is subject to anti-money laundering and counter-terrorism financing obligations under Australian law. As part of onboarding vendors, purchasers, and tenants, we may verify your identity and screen relevant information against sanctions and politically exposed persons lists maintained by the Australian Government.

Where required by law, we may report certain information to AUSTRAC (the Australian Transaction Reports and Analysis Centre). This screening is a legal obligation, not a discretionary check, and applies consistently across our client base.

How we collect personal information

We collect personal information in various ways, including:

  • Direct interactions such as face-to-face meetings, open inspections, auctions, phone calls, emails, or online submissions.
  • Contracts and agreements, including those for property sales or leasing.
  • Online interactions through our website, including analytics and cookie providers.
  • Third-party sources such as agents, legal and financial advisors, contractors, and public registers.

Why we collect, hold, use, and disclose personal information

We collect and use your personal information for the following purposes:

  • To assess and onboard new clients.
  • To process and manage property transactions, including sales, leases, and tenancies.
  • To verify your identity, assess tenancy applications, and meet anti-money laundering and counter-terrorism financing obligations.
  • To market and promote property listings.
  • To manage tenancy agreements, including rent collection and statements of account.
  • To ensure safety and security during inspections, auctions, and property transactions.
  • To provide information related to properties and other services unless you opt out.
  • To comply with legal obligations and manage our internal operations, including record-keeping, invoicing, and analytics.

Disclosure of personal information to third parties

We may disclose your personal information (excluding sensitive information) to:

  • Representatives such as lawyers, accountants, and agents involved in your property transactions.
  • Financial institutions, insurers, surveyors, and valuers.
  • Tradespeople and contractors for property maintenance.
  • Marketing, CRM, and IT service providers, including data storage and web-hosting services.
  • Government and regulatory bodies, including AUSTRAC, as required by law.

Sensitive information will only be disclosed with your consent or when required by law.

Overseas disclosure

We may disclose your personal information to third parties who store or process data overseas, including but not limited to the United States. We ensure that such disclosures are made in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

Access and correction

You may request access to or correction of your personal information at any time. An administrative fee may be applied for providing access.

Complaints

If you wish to make a complaint, contact us, and we will investigate and respond promptly.

Opt-out

You can opt out of marketing communications or unsubscribe from our database at any time.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. While we strive to safeguard your data, online transmission of information carries inherent risks.

Cookies

We use cookies on our website to improve user experience. Cookies do not store personally identifiable information but help recognize returning users and personalize content. You can manage cookie preferences through your browser settings.

Amendments

We may update this Privacy Policy at any time by publishing the revised version on our website. We recommend checking our website regularly for the latest policy updates.

Contact us

For any questions or concerns, please contact our Privacy Officer:

Address
455 Magill Road, St Morris SA 5068